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Top 10 Customer Service Tips

  1. Make a good first impression by making the customer feel welcome and be memorable for the right reasons 
  2. Listen intently to the customer and respond positively 
  3. Get customer feedback, in order to continuously improve 
  4. Know your customers/remember customers – it will make them feel appreciated and they will return
  5. The customer is always right, so deal with complaints with a smile and positively 
  6. Treat customers as individuals 
  7. Go the extra mile 
  8. Be true to your word, so don’t make promises you can’t keep 
  9. Know the business and the products, so you can help and advice customers 
  10. Remain objective and look at the facts